FAQ

DO I HAVE TO PAY IMPORT DUTIES OR TAXES FOR ORDERS?

All orders are shipped from China, so you may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

WILL I RECEIVE CONFIRMATION THAT MY ORDER IS SUCCESSFUL AND ON ITS WAY TO ME?

Yes we will send you an email notifying you of your order being processed or shipped.

HOW CAN I TRACK MY ORDER?

Contact us with your name and order and we will let you know how your order is coming along.

I’VE RECEIVED A FAULTY OR INCORRECT ITEM IN MY ORDER

If you think there is a fault with an item you have received, please send us an email with pictures. For details on how to return your faulty items, please contact us. For details on how to return your faulty items, please contact us. If you have received an incorrect item in your order, please contact us with details of the error. Please remember to include your order number within your message and we’ll be able to investigate further and resolve the problem.